Refund and Return Policy

**All digital sales are final once a file has been accessed or downloaded.

Last Updated: August 2026

Thank you for shopping at RobertFury.com.

Because our shop sells digital products, files cannot be physically returned or sent back once they are delivered. For this reason, all digital sales are final once a file has been accessed or downloaded.

By making a purchase on our website, you agree to this policy. We align our terms with general digital industry standards, which balance fairness to our customers with the protection of our digital creators.

No Refunds for Change of Mind

In accordance with standard industry practices for digital goods, we do not offer refunds, exchanges, or credits if you simply change your mind, decide you no longer want the product, or realize you do not have the correct software to use it. Once a download link is clicked or a file is accessed, the transaction is complete and non-refundable. 
 

Exceptions to the Policy

We want you to have a great experience with our products. We will gladly review and issue a refund or replacement under the following specific circumstances, provided the request is made within 14 days of the original purchase date:

• Technical Flaws & Corrupt Files: If a file is corrupt, fundamentally broken, or contains a major technical error that prevents it from working as described, we will first attempt to provide a fixed replacement file. If we cannot fix the issue, a full refund will be issued.
• Accidental Duplicate Purchases: If you accidentally purchase the exact same digital item twice in separate transactions, please reach out to us within the 14-day window. We will verify the double purchase and refund one of them.
• Broken Delivery Links: If you do not receive your download email or the provided download link is entirely broken and fails to deliver the file, we will fix the link or refund the purchase if the system cannot deliver the item.

How to Request Assistance

If your situation meets one of the exception criteria above, please contact our support team within 14 days of your purchase.

• 1. Email us at: cs@robertfury.com
• 2. Include your details: Provide your Order Number and the email address used at checkout.
• 3. Describe the issue: For technical flaws, please include a brief description or a screenshot of the error so our technical team can investigate.

We review all legitimate claims manually and aim to respond within 2 to 3 business days. Please note that refund requests submitted after the 14-day mark will not be eligible for review.
 

Approval of a Refund Request

If RobertFury.com approves a refund request, it will endeavor to initiate the refund as follows:

• Card payments and PayPal payments: within 1 business day;
• Wire transfer and check payments: within 7 business days and you will be responsible for any fees or costs incurred in connection with such refund;
• Direct Debit SEPA and Direct Debit UK: within 1 weeks from the payment date; and
• Other payment methods: within 3-5 business days.

Refunds on a Case-by-Case Basis

Refunds are provided at RobertFury.com’s sole discretion on a case-by-case basis and may not be approved, including if there is evidence of fraud, abuse, or other wrongful behavior. Nothing in this policy impacts your rights under applicable consumer protection laws in relation to products that are faulty or otherwise not in accordance with the applicable terms and conditions.
The present Refund policy is part of RobertFury.com’s Shopper Terms and Conditions.

Last update: 10 March 2025